Return and shipping policy
Our policy lasts 7 days. Once your 7 days are complete we shall not be able to offer you a refund or exchange.
To be eligible for a return/exchange your product must be in the same condition that you received it. It must be also in the original packaging and make sure no damage on the product should be there. If you open the product and then you apply for return/refund then it will be not accepted.
We will refund your order or exchange with no question asked, if you are able to send the product in the same condition you received back to us within 7 days from delivery and the delivery cost bear by the customer.
Warehouse address- Flat 1 B, Charulata Niwas, House no 65, Om shiva path, bye lane 1, Kula basumatary path, Itabhata, Dhirenpara, Guwahati, Assam, 781025
Shipping-
To return your product, you should mail your product to: Flat 1 B, Charulata Niwas, House no 65, Om shiva path, by lane 1, Kula basumatary path, Itabhata, Dhirenpara, Guwahati, Assam, 781025
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Exchange ( if applicable) –
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at supportkravcoffee@gmail.com and send your item to: Flat 1 B, Charulata Niwas, House no 65, Om shiva path, by lane 1, Kula basumatary path, Itabhata Dhirenpara, Guwahati, Assam, 781025
Unboxing video is mandatory in case of empty, partial or seal/packaging opened
For any complaint, please reach out to
kravcoffeeofficial@gmail.com // +916000512906